| ¡ | How long have you been in business? We have been in business since 1984 |
| ¡ | Do you have your own installers? Or do I need to find my own? We have our own installers and we take great pride in the team we have. |
| ¡ | Do you charge for estimates? We always offer free estimates. |
| ¡ | Do you have an installation warranty? Yes, we offer a lifetime installation warranty. Lifetime is determinded by the years of the wear warrany of the product. Ask your salesperson for more details. |
| ¡ | Do you have financing available? Yes, we always offer 12 months with no payments and no interest if paid off in 12 months. At times we offer extended terms. |
| ¡ | Can I apply online for the financing? Yes, click the link below and you can apply online. Credit Application |
| ¡ | Is Carpet One a Franchise that has a corporate office somewhere else? Does corporate tell you what you can and can't do? No, Carpet one is a Co-op of dealers that does have a corporate office, but being a Co-op means that we own the corporate office, instead of the other way around. All Carpet One stores are locally owned and operated, but we leverage our buying power by uniting into a Co-op. |
| ¡ | How soon should I start the process before I want to move into my home? Some customers need longer than others to make their selections, but you should plan on a month or so before moving date. It takes roughly two weeks after you have made your selection. |
| ¡ | Is it true that I need to have my carpet professionally cleaned every two years to maintain the warranty? While this is not required by all mills, the major ones have moved to this stand and others may or may not follow in their footsteps. It would be the prudent thing to do, just in case. Be sure to save your receipt from the cleaners as proof. |